Privacy policy
UTOPIA COFFEE
PRIVACY POLICY
Last Updated: October 20, 2026
INTRODUCTION
Welcome to Utopia Coffee.
This Privacy Policy describes how personal information is collected, used, processed, and disclosed when customers visit our online store, purchase coffee, tea, coffee machines, or other brewing products, or communicate with our customer support team.
Our online store is powered by Shopify, which provides the ecommerce technology necessary to operate our website, manage orders, process transactions, and support our services.
Please read this Privacy Policy carefully.
1. PERSONAL INFORMATION WE COLLECT
Depending on how customers interact with our website, we may collect the following categories of personal information.
CONTACT INFORMATION
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
PAYMENT INFORMATION
- Payment method details
- Transaction information
- Payment confirmations
- Billing information
- Information required to process refunds
Payments are processed through the payment providers available during checkout.
ACCOUNT INFORMATION
Where customer accounts are available, we may process usernames, login credentials, account preferences, saved addresses, and account settings.
ORDER INFORMATION
We may collect information concerning:
- Products viewed
- Items added to shopping carts
- Coffee and tea purchases
- Coffee machine purchases
- Order history
- Returns and exchanges
- Refund requests
- Order cancellations
CUSTOMER COMMUNICATIONS
We may collect information provided when customers contact us about products, orders, payments, shipping, returns, refunds, or technical support.
DEVICE AND USAGE INFORMATION
We may automatically collect information about:
- IP addresses
- Devices and browsers
- Website navigation
- Pages visited
- Shopping activity
- Cookies and similar technologies
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information directly from customers, automatically through website technologies, or from service providers that support our store operations.
These providers may include Shopify, payment processors, fulfillment providers, shipping carriers, and analytics services.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process purchases and payments
- Confirm customer orders
- Arrange shipping and delivery
- Provide tracking information
- Manage customer accounts
- Process returns and refunds
- Respond to customer inquiries
- Provide product support
- Improve website functionality
- Detect and prevent fraud
- Maintain transaction records
- Comply with applicable legal obligations
4. COFFEE AND TEA PRODUCT SERVICES
We may use information about customer purchases and shopping preferences to improve product recommendations.
These recommendations may relate to coffee beans, ground coffee, tea, espresso machines, coffee makers, grinders, and brewing accessories.
5. HOW WE DISCLOSE INFORMATION
We may disclose personal information to trusted service providers when necessary to operate our online store.
These may include:
- Shopify
- Payment processing providers
- Shipping carriers
- Fulfillment services
- Customer support providers
- Analytics providers
- Marketing and advertising services
We may also disclose information with customer consent or when required by applicable law.
Certain advertising activities may constitute the sale or sharing of personal information under applicable privacy laws.
Customers may exercise applicable privacy rights through available website controls or by contacting customer support.
6. RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
Shopify may collect and process personal information to provide ecommerce functionality, support secure transactions, maintain platform security, and improve its services.
Information submitted through our website may be processed by Shopify and relevant service providers.
Where Shopify independently determines how personal information is processed, Shopify is responsible for the applicable privacy obligations relating to that processing.
For more information about Shopify's privacy practices:
https://privacy.shopify.com/en
7. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Maintain shopping cart functionality
- Remember customer preferences
- Support customer accounts
- Improve website performance
- Analyze website traffic
- Maintain website security
- Prevent fraud
- Support advertising where applicable
Customers may manage available privacy preferences through browser settings and website privacy controls.
8. MARKETING COMMUNICATIONS
Where permitted by applicable law, customers may receive marketing communications about coffee, tea, coffee machines, new products, promotions, and special offers.
Customers may unsubscribe from promotional emails using the unsubscribe link included in those messages.
9. THIRD-PARTY WEBSITES
Our website may contain links to independently operated websites.
We are not responsible for the privacy practices or security of third-party websites.
10. CHILDREN'S PRIVACY
Our services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect children's personal information in violation of applicable law.
11. DATA SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no online system can guarantee complete security.
12. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Fulfill customer orders
- Maintain customer accounts
- Provide customer support
- Process returns and refunds
- Prevent fraud
- Resolve disputes
- Comply with legal obligations
13. CUSTOMER PRIVACY RIGHTS
Depending on applicable law, customers may have the right to:
- Access personal information
- Correct inaccurate information
- Request deletion
- Request data portability
- Opt out of certain advertising-related data sharing
- Withdraw consent where applicable
Customers may submit privacy requests by contacting our customer support team.
14. INTERNATIONAL DATA TRANSFERS
Personal information may be transferred, stored, or processed outside a customer's country of residence.
Where required, appropriate legal safeguards will be used.
15. POLICY UPDATES
We may update this Privacy Policy periodically.
Any updates will be published on our website with a revised date.
16. CONTACT INFORMATION
For questions about our privacy practices or requests concerning personal information, please contact:
Merchant Name:
Utopia Coffee
Customer Support Email:
Support.UtopiaCoffee.store@gmail.com
Phone Number:
+1 248-422-6897
Business Address:
Utopia Coffee
766 W Big Beaver Rd
Troy, MI 48084
United States
For additional information about Shopify's privacy practices:
https://privacy.shopify.com/en