Refund policy
UTOPIA COFFEE
RETURN & REFUND POLICY
Last Updated: October 20, 2026
At Utopia Coffee, customer satisfaction is important to our shopping experience.
Our online product selection includes coffee, tea, coffee machines, espresso equipment, grinders, and brewing accessories.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy on eligible purchases.
Customers may request a return within 30 calendar days of receiving their order.
2. RETURN ELIGIBILITY
To qualify for a standard return:
- A return request must be submitted within 30 days of delivery.
- Proof of purchase or an order number must be provided.
- Products must be returned in their original condition.
- Original accessories and components should be included.
- Original packaging should be retained whenever reasonably possible.
- Products must not be damaged through improper use.
Opening packaging to inspect a product does not automatically disqualify it from return.
3. COFFEE AND TEA RETURNS
Eligible coffee beans, ground coffee, tea, and related consumable products may be returned within 30 days.
For change-of-mind returns, consumable products must remain unopened and sealed.
Products that arrive damaged, contaminated, expired, defective, or incorrect may qualify for a replacement or refund.
Opened products with reported quality or safety problems will be reviewed individually.
4. COFFEE MACHINES AND EQUIPMENT
Eligible coffee machines, espresso machines, grinders, and brewing equipment may be returned within 30 days of delivery.
For change-of-mind returns, equipment should remain unused and include its original accessories and components.
Defective equipment will be handled according to applicable consumer protection requirements.
5. HOW TO REQUEST A RETURN
To request a return, contact our customer support team.
Email:
Support.UtopiaCoffee.store@gmail.com
Phone:
+1 248-422-6897
Please provide:
- Your order number
- Product name
- Reason for return
- Photographs when reporting damage or defects
Our support team will provide return instructions and confirm the appropriate return shipping destination.
6. RETURN METHOD
Returns are accepted by mail.
Customers should package returned products securely.
We recommend using a shipping service with tracking information.
7. RETURN SHIPPING COSTS
For change-of-mind returns, customers are responsible for return shipping costs.
For defective, damaged, or incorrectly supplied products, reasonable return shipping costs will be covered by the merchant or an appropriate prepaid return solution will be provided.
8. RESTOCKING FEES
Restocking Fee: $0.00 USD
No restocking fees apply.
9. FULL REFUNDS
Approved eligible returns qualify for a full refund of the original product purchase price, including applicable sales tax.
Refunds are issued to the original payment method used during checkout.
Customer-paid return shipping costs for change-of-mind returns are not reimbursed.
10. REFUND PROCESSING
Once a returned product is received and inspected, customers will be notified of the refund decision.
Approved refunds will be initiated within 5 business days.
Additional bank or payment provider processing time may apply.
11. DAMAGED OR INCORRECT PRODUCTS
If an order arrives damaged, defective, expired, or incorrect, customers should contact support promptly.
An appropriate replacement or refund will be provided when applicable.
12. EXCHANGES
Exchanges may be available depending on product availability.
If a direct exchange is unavailable, customers may return an eligible product and place a new order.
13. ORDER CANCELLATIONS
Customers wishing to cancel an order should contact customer support as soon as possible.
We will attempt to cancel orders before shipment.
14. CONTACT INFORMATION
Merchant Name:
Utopia Coffee
Customer Support Email:
Support.UtopiaCoffee.store@gmail.com
Phone Number:
+1 248-422-6897
Business Address:
Utopia Coffee
766 W Big Beaver Rd
Troy, MI 48084
United States
Please contact customer support to confirm the return shipping destination before mailing any products.